Shipping & Delivery

Shipping Cost

Regular Shipping:  $8.99 for an order.  Free Shipping Over $180. 

Fedex/Other Express Mail: $38 for an order.

Free Fedex Shipping Over $250

Delivery Time

Regular Shipping :

It takes around 7 to 12 business days to US, 8 to 25 business days to Australia, Germany, France and Italy.

It may take longer than 15 business days to other countries.  

Fedex/Express shipping:

Usually it takes around 3 to 9 business days.

Affected by Covid-19, there will be some delay on the delivery.

Order Processing Time:

Usually it takes around 3 to 5 business days to process your order.

But for custom made items, it may take more than 15 days.

Affected by Covid-19, there will be some delay on order processing.

Tracking number provided, so you can always locate your order

Regular Shipping tracking link:

Fedex Tracking link:

DHL tracking link:

USPS tracking url:


Customs Fee

You may be charged customs fee, due to your country's rule. Customers are responsible for the customs fee.

However, we will help customers clear the customs, by proving all the info needed asap. 

Fail to receive the package?

Packages may fail to reach you after shipment, due to reasons below:

1. Packages may stuck on the way. We track the package after shipment. If this happens, we will contact the post station and rush the package. We may arrange shipment again if the package goes to slow.

2. Packages delivered, but signed by your family or neighbor. In this case, you could find the package by asking your family or neighbor for help.

3. Tracking shoes delivered, but you don't receive the package. Please contact and we will provide you with the local post station info, such as phone number, to help you find the package asap.


If you have any questions or advices, please contact us at:

Email address:

Contact name: Kate

Your may also contact us at the product page. Please click " Ask a question" button to submit a request: