Returns & Exchanges

Easy Return:

We accept return for no reason within 30 days after you sign the package.

Items need to be original condition to be returned:

1. It should be new with tag.

2. Never worn or washed.

3. Originally packaged.

We will issue a refund as soon as we receive the returned package.

We do not issue a refund until we receive the returned order/package.

For Defective Items or Packages:

If you find item received defective, including :

1. Wrong color size, fabric or pattern.

2. Not as described.

3. Package broken when you receive it.

4. item stained or damaged

Please contact us for a return or exchange. We will cover the shipping fee.

Process Of Return/Exchange An Order(Item):

1. Please contact us via email for a return: Sales@soolinen.com

  If you are on a page product, please click" Ask A Question" button to submit a request:

2. We will provide you with the return address.

3. Please ship the item/order back to us to the address provided.

4. Please provide the tracking number.

5. In case of return: we issue a refund after we receive the package. 

    In case of exchange: We ship the new item after we receive the package.

Shipping Cost:

Customers need to pay the shipping cost to send the package back.

We do not refund shipping cost.

Please feel free to contact if you need more help: 

Email: Sales@soolinen.com

All emails will be replied within 24 to 48 hours.  

Return Address:

Name: Zhang Xiang Hong

Street address: 1-2F-G, Peng Cheng Zhong jun, bao an da dao, sha jing street,  bao an district, shen zhen, Guang Dong, China

Phone: +8615039598691

When Can I Receive the Refund:

Please expect around 10 business days to process refund. 

If you paid via Paypal, refund should be issued back to your Paypal account.

If you paid via credit card, it may take around 1 to 30 business days for the refund, according to your bank processing time.