We accept return for no reason within 30 days after you sign the package.
Items need to be original condition to be returned:
1. It should be new with tag.
2. Never worn or washed.
3. Originally packaged.
We will issue a refund as soon as we receive the returned package.
We do not issue a refund until we receive the returned order/package.
For Defective Items or Packages:
If you find item received defective, including :
1. Wrong color size, fabric or pattern.
2. Not as described.
3. Package broken when you receive it.
4. item stained or damaged
Please contact us for a return or exchange. We will cover the shipping fee.
Process Of Return/Exchange An Order(Item):
1. Please contact us via email for a return: Sales@soolinen.com
If you are on a page product, please click" Ask A Question" button to submit a request:
2. We will provide you with the return address.
3. Please ship the item/order back to us to the address provided.
4. Please provide the tracking number.
5. In case of return: we issue a refund after we receive the package.
In case of exchange: We ship the new item after we receive the package.
Customers need to pay the shipping cost to send the package back.
We do not refund shipping cost.
Please feel free to contact if you need more help:
All emails will be replied within 24 to 48 hours.