Returns & Refund

Easy Return:

We accept return for no reason within 30 days after you sign the package.

Items need to be original condition to be returned:

1. It should be new with tag.

2. Never worn or washed.

3. Originally packaged.

We will issue a refund as soon as we receive the returned package. We don't refund shipping cost. 

We do not issue a refund until we receive the returned order/package.

For Defective Items or Packages:

If you find item received defective, including :

1. Wrong color size, fabric or pattern.

2. Not as described.

3. Package broken when you receive it.

4. item stained or damaged

Please contact us for a return or exchange. We will pay the shipping cost.

If items are not defective or wrong size, customers are supposed to pay the shipping cost for return. 

Process Of Return/Exchange An Order(Item):

1. Please contact us via email for a return: Sales@soolinen.com

  If you are on a page product, please click" Ask A Question" button to submit a request:

2. We will provide you with the return address.

3. Please ship the item/order back to us to the address provided.

4. Please provide the tracking number.

5. In case of return: we issue a refund after we receive the package. 

    In case of exchange: We ship the new item after we receive the package.

Shipping Cost:

Customers need to pay the shipping cost to send the package back.

We do not refund shipping cost.

Please feel free to contact if you need more help: 

Email: Sales@soolinen.com

All emails will be replied within 24 to 48 hours.  

When Can I Receive the Refund:

Please expect around 3 to 5 business days to process refund. 

If you paid via Paypal, refund should be issued back to your Paypal account.

If you paid via credit card, it may take around 1 to 30 business days for the refund, according to your bank processing time.

Return Address:

Street Address: G, 2nd Floor, Building 1, Zhongjun, Pengcheng, Shajing Street, Baoan District, Shenzhen
City: Shenzhen
Zip code: 518100
Province: Guangdong
Country: China

Order Cancelation:

If you would like to cancel your order, please be sure that we only accpet cancelation before shipment, since once the order is shipped, we can't call it back.

We accept cancelation in 12 hours after you place the order, if the order is not shipped.